Customer Service

Shipping & Delivery
We ship same day in most cases 24 hours at the latest Tracking info will be e-mailed Orders are shipped via UPS/FedEx and USPS Priority Mail. Some carriers do not update the tracking info right away. Expedited shipping is available – choose your option Free Shipping – if available will be offered as an option before completing your order. You must select free shipping to be eligible.
Privacy & Security
Your Privacy - We take it very seriously. Your contact information will not be shared with any outside company or organization for any reason. and the site’s parent company Atrian Trading Corp. may only contact you for notification purposes. Sales, promotions, coupons, and marketing material will only be sent to you if you are subscribed to our newsletter, are a fan of our Facebook page, have an account at or follow us on Twitter. Your Security – We do not receive or store or share your credit card information on our site, server or any other place within or outside of our company. Although you enter the payment information on Shop Serengeti tea, all credit card transactions, as well as PayPal payments are sent directly to and processed by PayPal.
Returns & Replacements
If for any reason you are not satisfied with the product please contact us via e-mail or phone to arrange the return or exchange. In most cases we will refund the full amount and the shipping cost of the items being returned.
Payment, Pricing & Promotions
Payments - We take security very seriously. If our merchant system finds discrepancies your order will very likely not go through. If you are having trouble placing an order please contact us for assistance. We accept most credit cards as well PayPal and Google Checkout. If you require different accommodations please e-mail us at Pricing – While the prices may change without notice, our prices are very stable (with the exception of promotions and sale events). If you are interested in wholesale discounts please go to “Contact Us” on the bottom of the page and send us your inquiry. Promotions – We periodically offer promotions, discounts, and other special offers. These will be announced in our newsletters, e-mailed, twitted, or updated on our Facebook page. So please make sure to stay in touch by doing one or more of the following:
Updating Account Information
You can update your account information by logging in. Here you can update your contact information, add or remove addresses and view your past orders